Terms of Service

Last updated: 20 August 2026

These terms govern your use of the Eve SellerOps application at app.eve-sellerops.com, the eve-sellerops.com website, and any related support and documentation (together, the Service). They form an agreement between Eve SellerOps (we, us) and the organisation that opens an account (you).

By creating an account, inviting someone to one, or using the Service, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it. If you do not accept these terms, do not use the Service.

How we handle personal data is set out separately in our privacy policy, which forms part of these terms.

1. What the Service does

Eve SellerOps reads your Amazon selling data through Amazon's Selling Partner API and presents catalogue, performance, repricing, sourcing and inbound-shipment tooling on top of it. It is an analytics and operations tool for Amazon selling partners. It is not accounting, tax, legal or investment advice, and the figures it shows — profitability, fees, margins, suggested prices — are estimates derived from the data available to it.

Decisions you take on the basis of those figures remain yours. Where the Service can act on your behalf — most importantly by submitting price changes to Amazon — it does so only within the settings and guardrails you configure, and you are responsible for those settings.

2. Accounts, members and security

• You need an Amazon selling account and a valid email address. The person who registers becomes the account owner and may invite additional members and choose which areas each of them can reach.
• You are responsible for everything done under your account and for the people you invite to it. Keep credentials confidential, remove members who should no longer have access, and tell us promptly if you believe an account has been compromised.
• Each account's data is kept separate from every other account's. Members see only what the owner has granted them.
• You must verify your email address before the account becomes usable, and you must keep that address current so we can reach you about the Service and about billing.

3. Your Amazon authorisation

Connecting Amazon happens through Amazon's own consent flow in Seller Central. We never ask for and never receive your Amazon password. The authorisation you grant lets us read the data the Service needs and, where you enable it, submit price changes and inbound shipment operations.

You may revoke that authorisation in Seller Central at any time. Doing so stops the Service updating; data already in your account remains until you delete it. Your use of Amazon's services remains governed by your own agreements with Amazon, and you must not use the Service in a way that breaches them.

4. Acceptable use

You agree not to:

• use the Service to reach data belonging to any organisation other than your own, or attempt to circumvent the separation between accounts;
• probe, scan, load-test or otherwise attack the Service or the infrastructure it runs on, or bypass any rate limit, quota or access control;
• resell, sublicense or provide the Service to third parties as a service of your own, or use it to build a competing product;
• upload material you have no right to upload, or anything unlawful, malicious or harmful;
• use automated means to extract data from the Service beyond the features it provides, or place a load on it that is unreasonable relative to your plan.

We apply request-rate limits to keep the Service responsive for everyone. They are set well above ordinary use and are not intended to restrict legitimate work.

5. The free plan and the public demo

The free plan is genuinely free: no card is required, and it is not a time-limited trial. It is provided as it stands, and we may change what it includes on reasonable notice.

The public demo is a shared, read-only showcase account containing illustrative data. It is not yours, it is visible to everyone who opens it, and nothing you do in it is saved. Do not enter real or confidential information into the demo.

6. Paid plans, fees and cancellation

Where paid plans are offered, the plans, their prices and what each includes are shown on our pricing page and in the application before you buy. Prices are in pounds sterling and are stated exclusive of VAT or other applicable taxes, which are added where required.

• Billing. Paid plans are billed monthly in advance and renew automatically each month until cancelled. Payments are handled by Stripe; we do not receive or store your card details.
• Cancellation. You may cancel at any time from the billing page. There are no minimum terms and no cancellation fees. Cancellation takes effect at the end of the period you have already paid for, and the account then returns to the free plan with your catalogue and history intact.
• Refunds. We do not refund part-months, except where the law requires it or where we have got something wrong — if a charge looks incorrect, contact us and we will put it right.
• Failed payments. If a renewal payment fails we may retry it and, after reasonable notice, move the account to the free plan. Your data is not deleted because a payment failed.
• Price changes. We may change prices, and will give at least 30 days of notice by email before a change affects your renewals. If you do not accept a change, cancel before it takes effect.

7. Your data

Your selling data, uploads and configuration remain yours. You grant us only the licence needed to host, process and display that data in order to provide the Service to you, and to keep secure backups of it.

We do not sell your data, and we do not use one customer's selling data to advise another. You can export what the Service exposes as an export, and deleting your account deletes your data — see the privacy policy for retention detail and for how we handle personal data.

We may use aggregated, anonymised statistics that cannot identify you or your business to operate and improve the Service.

8. Availability, changes and support

We work to keep the Service available and will give notice of planned maintenance where we reasonably can, but we do not offer a guaranteed uptime commitment. The Service depends on Amazon's Selling Partner API, and interruptions, rate limits or changes on Amazon's side can affect it in ways outside our control.

We improve the Service continuously and may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid plan without reasonable notice. Support is provided through the Support area of the application and the contact form on our website; we answer by email.

9. Suspension and termination

You may stop using the Service and delete your account at any time from the settings page. Deleting the account deletes the organisation's data.

We may suspend or terminate an account if you materially breach these terms — in particular section 4 — or where we must do so to protect the Service, other customers, or to comply with the law. Except where the breach makes it inappropriate, we will tell you first and give you a chance to put it right. If we terminate a paid account for any reason other than your breach, we will refund the unused part of the current period.

10. Warranties and liability

The Service is provided as it stands and as available. To the extent the law permits, we exclude implied warranties, and we do not warrant that the Service will be uninterrupted or error-free, or that the estimates and figures it produces are accurate or complete.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for indirect or consequential loss; and our total liability arising out of or in connection with the Service in any twelve-month period is limited to the greater of the amount you paid us for the Service in that period and £100.

The Service is supplied for business use. We exclude liability for losses arising from any use of it outside your trade or business.

11. Changes to these terms

We may update these terms as the Service changes. The current version is always on this page with the date it took effect. Where a change materially affects your rights or obligations we will tell account owners by email at least 30 days before it takes effect; continuing to use the Service after that date means you accept the updated terms.

12. General

• These terms and the privacy policy are the whole agreement between us about the Service, and replace any earlier understanding.
• If any provision is found unenforceable, the rest continues in force.
• You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of our business, on notice to you.
• Nobody other than you and us has any right to enforce these terms.
• Failing to enforce a term is not a waiver of it.

13. Governing law and contact

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

To raise a question about these terms, use Support in the application, the contact form on our home page, or the contact details in communications sent to your organisation.