Terms of Service

These terms govern your use of the Eve SellerOps application at app.eve-sellerops.com, the eve-sellerops.com website, and related support and documentation (together, the Service). They are an agreement between USANDIA LTD., trading as Eve SellerOps, a company registered in England and Wales under number 12785893, whose registered office is 7 Bell Yard, London, WC2A 2JR (we, us), and the business that opens an account (you).

By creating an account, accepting an invitation or using the Service, you accept these terms. If you accept on behalf of a business, you confirm you are authorised to bind it. If you do not accept these terms, do not use the Service. Our privacy policy explains how we handle personal data.

1. Business use only

The Service is supplied only to businesses, for use in their trade or business. By using it you confirm that you are not acting as a consumer. Consumer protection laws that apply only to consumers do not apply to these terms.

2. What the Service does

Eve SellerOps reads your Amazon selling data through Amazon's Selling Partner API and provides catalogue, performance, repricing, sourcing, inbound-shipment, recoveries, bookkeeping and VAT tooling on top of it. It is an analytics and operations tool. It is not accounting, tax, legal, financial or investment advice.

Figures the Service shows, including profit, fees, margins, suggested prices, supplier prices, demand estimates, claim amounts and VAT figures, are estimates based on data from Amazon, Keepa, suppliers and you, which may be incomplete, delayed or wrong. You must check them before relying on them. You remain solely responsible for your pricing, purchasing, shipping, claims and for any tax return or filing you make, including anything you prepare with the Service.

Where the Service acts on your behalf, such as submitting price changes or shipment operations to Amazon, it does so within the settings, minimum and maximum prices and rules you configure. You are responsible for those settings and their results.

3. Accounts, members and security

• You need an Amazon selling account and a valid email address. The person who registers becomes the account owner and may invite members and choose what each can reach.
• You are responsible for everything done under your account and by the people you invite. Keep credentials confidential, remove members who should no longer have access, and tell us promptly if you believe your account has been compromised.
• You must verify your email address before the account becomes usable and keep it current so we can reach you about the Service and billing. Notices we send to that address are treated as received.
• Each account's data is kept separate from every other account's.

4. Your Amazon authorisation

Connecting Amazon happens through Amazon's own consent flow in Seller Central. We never ask for or receive your Amazon password. The authorisation you grant lets us read the data the Service needs and, where you enable it, submit price changes and inbound shipment operations.

You may revoke that authorisation in Seller Central at any time. Doing so stops the Service updating. Your use of Amazon remains governed by your own agreements with Amazon, and you must not use the Service in a way that breaches them. We are not responsible for any action Amazon takes on your selling account.

5. Keepa keys

You may connect one or more Keepa API keys to your account. A connected key is used by the Service to keep its market data current: to answer requests from your own account, and to refresh and scan shared market data that all accounts see. Token usage stays within the limits of your own Keepa plan, we never purchase tokens on your behalf, and your account shows what each key was used for. You may remove a key at any time, which stops new requests immediately. Your use of Keepa remains governed by your own agreement with Keepa, and connecting a key confirms that agreement allows this use.

6. Other connected services

When you use a third-party service through Eve SellerOps, such as a shipping carrier or broker, that provider's own terms apply, and you are responsible for your account, charges and shipments with it. We are not responsible for third-party services, their availability, or data they provide.

7. Acceptable use

You must not:

• reach data belonging to any organisation other than your own, or try to get around the separation between accounts;
• probe, scan, load-test or attack the Service or its infrastructure, or bypass any rate limit, quota or access control;
• resell, sublicense or provide the Service to third parties, share an account between separate businesses, or use the Service to build a competing product;
• copy, scrape or extract data from the Service beyond its export features, or reverse engineer it except as the law allows;
• upload anything you have no right to upload, or anything unlawful, malicious or harmful;
• open multiple accounts or use false details to obtain more than one trial, offer or code; or
• place an unreasonable load on the Service relative to your plan.

We apply request-rate limits to keep the Service responsive for everyone.

8. The FREE plan, STARTER and the public demo

An account without a subscription is on the FREE plan, which includes the Dashboard, Catalogue, Performance and Analytics, plus repricing for limited active SKUs on a 5-minute sweep. It is provided free and as it stands, and we may change or withdraw what it includes at any time.

STARTER costs £99 per month plus VAT and adds unlimited Repricing, Scout, Workflows and Recoveries for the account owner and one team member. Each business may take one free trial of STARTER, which lasts 14 days. A payment card is required to start it; nothing is charged during the trial, and unless you cancel before it ends the subscription starts automatically and is billed from the end of the trial.

From time to time we or our partners may offer a limited-time offer, partner code or promotional code. Its terms are shown when you redeem it. Each offer may be used once per business, has no cash value, cannot be combined with other offers unless we say so, and may be withdrawn for new subscriptions at any time. A subscription that has already received an offer keeps it for the stated period. If an offer is obtained in breach of these terms, we may remove it and charge the normal price from then on.

The public demo is a shared, read-only showcase account containing illustrative data. It is visible to everyone who opens it, and nothing you do in it is saved. Do not enter real or confidential information into it.

9. Fees, payment and cancellation

Plans, prices and what each includes are shown on our pricing page and in the application before you buy. Prices are in pounds sterling and exclude VAT and other taxes, which are added as required.

• Billing. Paid plans are billed monthly in advance through Stripe and renew automatically each month until cancelled. You authorise us to charge your payment method for each renewal.
• Cancellation. You may cancel at any time from the billing page. There is no minimum term and no cancellation fee. Cancellation takes effect at the end of the period already paid for (or at the end of the trial), and the account then returns to the FREE plan.
• Refunds. Fees are non-refundable, including for part-months and unused features, except where we have charged you in error, where section 13 provides otherwise, or where the law requires a refund.
• Failed payments. If a payment fails we may retry it and, after notice, suspend paid features or move the account to the FREE plan. We may charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
• Price changes. We may change prices by giving at least 30 days' notice by email before a change affects your renewals. If you do not accept a change, cancel before it takes effect.
• Disputes. If you think a charge is wrong, tell us within 60 days of the invoice date before raising a chargeback, so we can put it right.

10. Your data and our rights

Your selling data, uploads and configuration remain yours. You grant us a licence to host, copy, process and display them to provide, secure, support and back up the Service. You confirm you have the rights and permissions needed for us to do so.

We may create and use aggregated or de-identified data, and data about how the Service is used, for any lawful purpose, including improving and developing our products, provided it does not identify you or your business to anyone else. We do not sell your selling data and do not disclose it to other customers.

You can export what the Service makes available for export at any time while your account is open. Keeping your own copies is your responsibility. When your account is deleted, its data is deleted as described in our privacy policy, and we have no obligation to keep or return it afterwards.

The Service, its software, designs, content and market data, and all intellectual property in them, belong to us or our licensors. If you send us suggestions or feedback, we may use them freely without obligation to you.

11. Data processing

Where we process personal data on your behalf in providing the Service, you are the controller, we are your processor, and the data processing terms in the Schedule below apply. They form part of these terms.

12. Availability, changes and support

We work to keep the Service available but do not guarantee uptime, and we may interrupt it for maintenance, security or reasons outside our control. The Service depends on Amazon, Keepa, carriers and other third parties, and their interruptions, limits or changes may affect it.

We may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a period you have already paid for without reasonable notice. Support is provided through the application and by email to contact@eve-sellerops.com.

13. Suspension and termination

You may stop using the Service and delete your account at any time from the settings page.

We may suspend or terminate your account, immediately and without notice where reasonable, if you breach these terms (in particular sections 7 and 9), if payment is overdue, if your use creates a security, legal or operational risk to us, other customers or the Service, or if Amazon or another provider or authority requires it. Otherwise, we may end the Service for you on 30 days' notice; if we do so for a reason other than your breach, we will refund any prepaid fees for the unused period. We may close inactive FREE accounts as described in our privacy policy.

Sections that by their nature should survive termination, including sections 9, 10, 14, 15 and 18, survive it.

14. Warranties and liability

The Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all implied terms, warranties and conditions, and we do not warrant that the Service will be uninterrupted, secure or error-free, or that any figure, estimate, price suggestion or data it shows is accurate or complete.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• we are not liable, whether in contract, tort (including negligence) or otherwise, for any loss of profit, revenue, sales, business, contracts, goodwill, anticipated savings or data, or for any indirect or consequential loss;
• we are not liable for losses arising from prices, rules or settings you configure, from repricing outcomes, from decisions to buy, sell, ship or claim, from any action Amazon or another third party takes, from the accuracy of third-party data, or from any tax return or filing you make;
• our total liability arising out of or in connection with these terms and the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or £100 if that is greater; and
• any claim must be brought within 12 months of the date you became aware, or should reasonably have become aware, of it.

15. Your responsibility to us

You will compensate us for losses, costs and reasonable legal fees we incur because of a third-party claim arising from your breach of these terms, your breach of your agreements with Amazon, Keepa or any other provider, data or content you upload, or your use of the Service in breach of law.

16. Confidentiality and publicity

Each of us will keep the other's non-public business information confidential and use it only for the purpose of these terms, except where disclosure is required by law. We may name your business as a customer unless you ask us not to.

17. Changes to these terms

We may update these terms. The current version is always on this page with the date it took effect. Where a change materially affects your rights or obligations, we will tell account owners by email at least 30 days before it takes effect; other changes take effect when published. Continuing to use the Service after a change takes effect means you accept it. If you do not, cancel and stop using the Service.

18. General

• These terms, including the Schedule, are the whole agreement between us about the Service and replace any earlier understanding. You have not relied on any statement not set out in them.
• We are not liable for delay or failure caused by events beyond our reasonable control, including failures of Amazon, hosting, carriers, the internet or power.
• If any provision is found unenforceable, the rest continues in force.
• You may not transfer your rights under these terms without our written consent. We may transfer ours to any group company or successor of our business.
• Nobody other than you and us has any right to enforce these terms.
• Failing to enforce a term is not a waiver of it.

19. Governing law and contact

These terms and any dispute or claim arising from or connected with them, including non-contractual disputes, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact: USANDIA LTD., 7 Bell Yard, London, WC2A 2JR · contact@eve-sellerops.com.

Schedule: data processing terms

This Schedule applies where we process personal data as your processor under UK data protection law, including Article 28 of the UK GDPR.

1. Subject matter and duration. We process personal data contained in the selling and business data you connect or upload, for the duration of these terms and until deletion under paragraph 9.
2. Nature and purpose. Hosting, storing, analysing, displaying and transmitting data in order to provide, secure and support the Service.
3. Data and data subjects. Contact and business details of your members, suppliers, carriers and other business contacts, and any personal data you choose to upload. We do not request Amazon buyer personal information.
4. Instructions. We process this data only on your documented instructions, which are these terms and your use and configuration of the Service, unless the law requires otherwise; we will tell you if we believe an instruction breaks the law. You are responsible for having a lawful basis and giving any notices needed for the data you provide.
5. Confidentiality and security. Everyone we authorise to process the data is bound by confidentiality. We maintain appropriate technical and organisational measures, as described in our privacy policy, and may update them provided protection is not materially reduced.
6. Sub-processors. You give general authorisation for us to use sub-processors, including those named in our privacy policy. We impose data protection obligations on them equivalent in substance to this Schedule and remain responsible for them. We will update the list in our privacy policy before adding or replacing one; if you object on reasonable data protection grounds, your remedy is to stop using the affected feature or terminate under section 13.
7. Transfers. We may transfer data outside the UK where a lawful transfer mechanism is in place.
8. Assistance. Taking into account the nature of the processing, we will provide reasonable assistance with data subject requests, security, breach notification, impact assessments and regulator consultation. Assistance beyond the Service's own features is charged at our reasonable rates.
9. Deletion. When your account is deleted, we delete the data from live systems; backup copies expire under our backup cycle, unless the law requires us to keep them.
10. Breaches. We will notify you without undue delay after becoming aware of a personal data breach affecting the data, with the information reasonably available to us.
11. Information and audits. We will make available the information reasonably necessary to show compliance with this Schedule. Audits are carried out first by reviewing our documentation and answers; any on-site audit is limited to once in any 12 months, on at least 30 days' notice, during business hours, at your cost, under confidentiality, and without access to other customers' data.
12. Liability. Liability under this Schedule is subject to section 14.